Shipping
We ship to US Locations only. Please Contact Us If you need a shipment to International Locations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Returns Information
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
YardBright strives to supply superior products to you. Sometimes, it does not work out, and we understand. The following terms apply to orders placed toYardBright directly. If your order was placed from someone other than from YardBright directly, please contact the seller as you may be subject to their return policies.
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RMA’s (Return Material Authorizations) are required for ALL returns - whether used, unused, or for warranty returns. Contact us using one of the methods below. Receipts are not necessary as we will verify in our systems that you purchased the items through us. If we cannot identify you, we cannot issue an RMA. Packages without an RMA number clearly listed will be refused.
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All products purchased directly from YardBright may be returned within a period of 30 days from the date of purchase with NO RESTOCKING FEE. The items must be new, unused and in its original packaging. After 30 days, products that are new and unused are subject to a 25% restocking fee. This restocking fee may be waived if a replacement order of equal or greater value is placed.
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Returned items that have been used, altered, or have suffered physical damage by the customer will not be accepted for any reason.
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If you believe an item is defective, please contact customer service for help. If the YardBright representative determines that the item is defective, they will issue an RMA number and follow with shipping labels if under warranty, or instructions if out of warranty and for repair only.
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Shipping to destination or from destination is non-refundable.
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Light Bulbs are not refundable unless it is deemed by a YardBright representative that it is defective.
Contact Us:
By Phone: 1-866-562-1224
By Email: support@yardbright.com
By Web: https://www.yardbright.com/contact-us